Facial Aesthetic Courses Ltd Delegate Terms and Conditions & Privacy Policy
Facial Aesthetic Courses Ltd (FAC Ltd) respects the confidentiality of our customers and adheres to data protection principles as directed by the Data Protection Act 1998 and the GDPR 2018. We comply with the legislative terms on the security and confidentiality of your personal data and privacy. More details can be found on our Privacy Policy the details of which follow the Terms and Conditions set out on this document.
Please read this document carefully. In booking a placement with us by whatever means or by using our website and online booking service you are agreeing to and accepting of our Delegate Terms and Conditions and our Privacy Policy. In accepting our Terms and Conditions and Privacy Policy you are agreeing to and accepting of the following conditions and information as set by FAC Ltd.
Delegate Terms & Conditions
1. Acceptance Criteria for Training.
At FAC Ltd our training courses are restricted to registered medical healthcare professionals namely Doctors, Dentists Nurses, Dental Therapists, and Pharmacists who hold current unrestricted registration status with the appropriate professional regulators such as GMC, GDC and NMC.
As part of our registration process and training acceptance protocol we will ask for proof of professional registration and personal identification.
Professional Qualification -Registration & Personal Identification.
To comply with our acceptance criteria you are required to provide proof of your medical qualification registration and personal identity.
You must provide the following :–
- Medical Qualification and Registration Documentation.
- Photo ID – A valid Driving License photo card.
- A valid passport and a bank statement or similar document for proof of address.
We will ask for this information in two stages:
Stage 1 Enrolment.
We will accept the required documentation in document image format via electronic methods. Full information and instructions on providing this to us will be detailed in our welcome letter issued to you following your course booking.
Stage 2 Practical Training Day.
We require that you present in person the required documentation in original format on the actual training day. Failure to provide this documentation on the day you attend, regardless of circumstance will result in refusal of access and our right to refuse a refund or reimbursement of any costs incurred.
2. Verification of Professional and Personal Information.
FAC Ltd will carry out checks to verify all the information you provide to us. Fraudulent attempts to access our services will be referred to the relevant legal authorities.
3. Course Fees.
All prices quoted on our website are in GBP and are subject to Vat.
4. Booking and Course Registration.
In making a booking you are confirming that you are the person named in the booking and as such you are the medical professional who will be attending the training. Course bookings are not transferable
5. Booking Confirmation.
A booking confirmation and welcome letter will be sent to the email address provided on the booking form. Our welcome letter will assist you in the processes that are required for full enrolment .You should follow the instructions and retain for future reference. You should carefully check the details shown as soon as you receive it. If any of the details are incorrect or incomplete you must immediately email us at: info@faceuk.co.uk.
6. Pre Course Training Material.
Our online material is a prerequisite for the training day. Access to this study material is made available to you once full enrolment is complete.
This pre practical learning forms the basis of the necessary theory. Completion of this study material is vital to enable a competent approach to the treatment processes which is a necessary outcome for achieving course certification.
It is conditional that following access to this training material no refund will be given should you decide to cancel your attendance for the practical training day, regardless of when that cancellation is made. You will however be given the option to reschedule to another course date as it becomes available.
7. Copyright.
Throughout the course of your engagement with us you will have access to our training materials both electronically and in paper format. These materials are and remain the property of FAC Ltd and should not be copied, shared or used for any purpose other than in the course of your training.
8. Dermal Filler Training – Products
For our Dermal Filler training FAC Ltd has partnered with Teoxane UK Ltd, an industry leader in manufacturing HA dermal fillers. Unless otherwise informed, FAC Ltd will automatically share with Teoxane UK Ltd, the contact details of delegates who are training in the use of these products to enable Teoxane to make post training contact with delegates to offer on-going product advice and support.
9. Models.
We will provide designated treatment models for the practical sessions.
9. (i) Model Nominations.
Whenever practicable we will provide you the opportunity to nominate your own model for the practical sessions. We will do our utmost to accept all nominations. However the opportunity to nominate is dependent on a number of factors at the time such as course type, the number of models already registered for the course and the proximity of the course date.
Model Age and Treatment Restrictions.
Nominated models must be at least 18 years of age.
Additionally the following minimum age restrictions apply to treatments:-
Lip Fillers – 18 years.
All other Facial Treatments – 21 years.
Delegate Model – Registration Acceptance and Process.
In accepting a model nomination we will ask for further information to enable the processes required prior to model acceptance.
This will require direct communication with the nominated individual for the purpose of acceptance of Model Terms and Conditions and registration processes. Engagement on this will be between the individual model and FAC Ltd.
Treatment Suitability.
Our registration process involves initial vetting by our clinical team to determine treatment suitability. Secondary face to face consultation on the actual training day is a vital part of our processes and may result in a model being refused their desired treatment. The offer of an alternative treatment may be given if the clinician deems appropriate.
Clinical Photographs.
Clinical photographs will be taken before and in some cases after having treatment to monitor the effects of treatments. Any such photographs will remain the property of FAC Ltd and form part of our clinical records.
As such these photographs will not be shared nor provided to third parties unless there is a legal requirement to do so.
10. Course Certification.
Certificate competency is decided at the discretion of the Lecturing Practitioner.
10. (i) Competency.
The Lecturing Practitioner who will be assessing your competence both theoretical and practical throughout the training period. Where it is considered that you have not achieved the desired competences relative feedback will be provided in support of our decision. In order to help you progress on your training journey we would also support you in further training by offering you a place on a future course at a reduced fee.
FAC Ltd reserve the right to withhold course certification until we are satisfied that an acceptable level of competency is attained.
10. (ii) Course Certification- Professional Registration.
Our Certificate of course completion will bear the name as shown on the relevant Professional Register. We cannot waiver from this regardless of the reason for name change whether that is as a result of marriage or other circumstance.
10. (iii) CPD Survey- Certificate Issue.
In line with CPD requirements prior to certificate issue we require and ask every trainee to take part in the completion of an online survey on their training experience.
Completion of this survey will in turn enable issue of the Course Certificate.
11. Course Cancellations.
Should you wish to cancel your booking you can do so by replying to your booking confirmation email or notify us in writing at: info@faceuk.co.uk
12. Refunds on Cancellation.
Paragraph 6 explains the condition whereby fees are non-refundable following access to our online course material. The following additional rules apply:
Cancellation within 14 days of payment and no later than 14 days before the course date.
A full refund will be given to those who have not been provided access to E –learning material; otherwise you will be given the right to reschedule to another course date
Cancellation made later than 14 days prior to the course.
The right to reschedule to a later scheduled course date.
Cancellation made later than 7 days prior to the course.
A 50% admin fee and right to reschedule to a later scheduled course date.
13. Failure to Attend.
No refund will be given for failure to attend on the scheduled training day.
14. Withdrawal of Course.
In the unlikely event that we have to withdraw a course we will provide the choice of a full refund or a place on an alternative course. This does not apply to minor changes or events resulting from unusual or unforeseeable circumstances beyond our control whereby we would offer an alternative course date. In either circumstance we would not be liable to pay any expenses incurred.
15. Complaints Procedure:
Should you be in anyway dissatisfied with our services please write to us at:
info@facialaestheticcourses.com.
We will endeavor to respond to you within 21 days to review and investigate the matter.
PRIVACY POLICY
FACIAL AESTHETICS COURSES LTD
In the course of providing our services to you, our customer, we at Facial Aesthetic Courses Ltd (FAC Ltd) require you to provide us with certain personal information to enable us to provide our services and to conduct our business as required within statutory law. When you use Facial Aesthetic Courses services, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it.
This document is important; please take time to read it carefully.
In accepting our services, you are automatically agreeing to the terms of this privacy policy as well as agreeing to the right for us to contact you in relation to the administration, management, delivery and any subsequent matters pertaining to those services and engagement with us.
We will only ask you to provide information considered necessary and that which is deemed a mandatory requirement to enable and allow us to provide our services to you.
We request and store that data securely so as to share that information with third parties in order to obtain:
- The necessary treatment products
- Eligibility checks
- And for the purpose of providing our services to you or when we are legally bound to share it.
1. The Data We Require and Hold
The data we collect and hold will be determined by the services we are delivering to you.
1.1 This will include but may not be restricted to:
- Data confirming your identity, age as provided by you.
- Your contact details as provided by you.
- Your medical history and health declaration as provided and completed by you.
- Clinical photographs taken in the course of providing our services to you.
- Payment data history for services provided.
- Any other records pertinent to treatment and care records.
- Your professional status and Healthcare registration information
1.2 We will use this information for the following purposes:
- To comply with applicable laws, regulations and rules.
- To administer and manage our relationship with you.
- To deal with any enquiries we receive from you.
- To notify you of changes of what we do.
- For the purpose of any corrective action in terms of products.
- For the purpose of recovery of debt in case of non- payment.
- Informing other providers or agencies for purposes of confirming your eligibility for our services and obtaining the relative products for treatments.
2. Third Party Disclosure- Providing your Personal Data to Others
2.1 Mandatory Disclosure
In employing our services, it is a mandatory requirement that you consent to us sharing the data you have provided with third parties that deliver services on our behalf such as operational staff, payment providers, business partners, service and product providers who deliver and provide goods and services pertinent to our services as a whole.
2.2 We may also disclose your personal information to third parties in other circumstances, in particular:
If we are duty bound to disclose or share your personal information to comply with any legal obligation.
To enforce or apply our terms and conditions of trading services or other agreements.
To protect the rights, property or safety of Facial Aesthetic Courses Ltd our staff, our customers, service providers and others.
In response to a request from a governmental authority, including a regulator.
If our business changes hands insofar as reasonably necessary whereby customer records are included as an ongoing responsibility for the new proprietors.
To provide information to our insurers and/or professional bodies as is reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice.
For the exercise or defence of legal claims, whether in court proceedings or in an administrative or out of court procedure.
In connection with financial transactions between you, our customer, and ourselves that are handled by our Admin providers and our payment services providers as offered and available on our website.
We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices on their relative websites.
In addition to the specific disclosures of personal data set out in this Section 2 we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another.
3. Retention and Deletion of Personal Data
Our retention policies and procedure are designed to ensure that we consider all client data retention aspects with those that are interdependent with our legal obligations.
3.1 Personal Data.
What we process for whatever purpose will only be held for the period relative to the need of the purposes it serves with a minimum retention period of 10 years.
The data that is provided by you will be securely retained by us for a period relative to the need of the purposes it serves. It is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on that stipulated by the requirements of relative legislation, our insurers and other statutory authorities and where such retention is necessary for compliance with any other legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another.
The data we will retain is not restricted to but may include the following:
(1) Clinical photographs, health declarations and medical history and treatment notes.
(2) Name address and contact information.
(3) Qualification , Health authority registration information.
4. Your Rights
We would draw your attention to your right to request from us access to your personal data as well as your rights to have such data amended or removed from our records once it is no longer necessary for statutory authorities and compliance with any other legal obligation to which we are subject and for fulfillment of your contract with us.
4.1 Many of the rights under the legislation are varied and complex. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
4.2 Principal rights under data protection law include:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
4.3 Provided the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
5. Amendments
We may update this policy from time to time by publishing a new version on our website.
5.1 You should check this page occasionally to ensure you are happy with any changes to this policy.
5.2 We may notify you of changes to this policy by email or via our website.
6. Our Details
1. This website is owned and operated by Facial Aesthetic Courses Ltd.
2. We are registered under ICO registration number: ZA320825.
3. Our registered office is: 6 Beaumont Gate Glasgow G12 9EE.
Before booking, you may wish to consider our discounted 2 Day Combined Toxin and Dermal Course Package
